BANA KIDDIES SALON

 

STORE POLICY

Effective Date: 23 September 2026

Welcome to Bana Kiddies Salon. Our store policy is designed to ensure a safe, enjoyable, and fair experience for all children, parents, guardians, and our salon team.

 

1. BOOKINGS

All salon services should be booked in advance through our booking system or by contacting Bana Kiddies Salon.

A booking is only considered confirmed once the required booking information has been submitted and any applicable deposit or payment has been received.

Parents or guardians are responsible for providing accurate contact and booking information.

 

2. CANCELLATIONS

Cancellations must be made at least 72 hours before the scheduled appointment.

Cancellations made less than 72 hours before the appointment may result in the loss of the deposit.

If you are unable to attend, please contact us as soon as possible so that we can try to accommodate another client.

 

3. RESCHEDULING

Clients may reschedule their appointment once, provided that at least 48 hours' notice is given.

Rescheduling requests made with less than 48 hours' notice may be treated as a late cancellation, and the applicable deposit may be forfeited.

Rescheduled appointments are subject to availability.

 

4. LATE ARRIVALS

Please arrive on time for your appointment.

Our late-arrival policy is:

• 10 minutes late: Your service may be shortened depending on the day's schedule.

• 20 minutes late: Your appointment may need to be adjusted or partially changed.

• 30 minutes or more late: Your appointment may be cancelled and the deposit may be forfeited.

We understand that unexpected situations can happen. Please contact us as soon as possible if you are running late.

 

5. PAYMENTS

All applicable payments must be made using the payment methods provided by Bana Kiddies Salon.

Prices displayed on our website or booking system may be subject to change. The applicable price will be confirmed at the time of booking.

Any additional services or changes requested during an appointment may result in additional charges.

 

6. CHILDREN'S SAFETY

Bana Kiddies Salon is committed to providing a safe and welcoming environment for children.

Parents or legal guardians remain responsible for informing salon staff of any relevant allergies, sensitivities, medical considerat

ions, or other information that may affect the child's salon experience.

Please inform our staff before the appointment if your child has any known allergies or sensitivities to hair, beauty, or styling products.

 

7. SERVICE CHANGES

Our stylists will make reasonable efforts to provide the service selected during booking.

Certain hairstyles or services may need to be adjusted depending on the child's hair condition, length, texture, previous treatments, or the child's comfort.

Where a significant change is required, the parent or guardian may be consulted before proceeding.

 

8. HYGIENE AND HEALTH

For the safety of our clients and staff, children who are experiencing contagious illnesses, infections, or conditions that may pose a health risk to others should not attend an appointment.

Bana Kiddies Salon reserves the right to postpone or refuse a service where there is a reasonable health or safety concern.

 

9. WEBSITE AND ONLINE BOOKINGS

Information submitted through our website or booking system should be accurate and up to date.

Bana Kiddies Salon is not responsible for problems caused by incorrect information supplied by the customer.

Online availability is subject to change and does not guarantee a specific stylist unless the booking specifically confirms one.

 

10. CUSTOMER CONDUCT

We are committed to maintaining a respectful environment for children and staff.

Parents, guardians, and children are expected to treat salon staff and other clients with respect.

Abusive, threatening, discriminatory, or inappropriate behaviour will not be tolerated.

 

11. PERSONAL BELONGINGS

Customers are responsible for their personal belongings while visiting the salon.

Bana Kiddies Salon is not responsible for lost, stolen, or damaged personal items left unattended on the premises.

 

12. PHOTOGRAPHS AND SOCIAL MEDIA

Bana Kiddies Salon may wish to take photographs or videos of completed hairstyles for promotional purposes.

No child will be photographed or featured for promotional purposes without the appropriate permission from their parent or legal guardian.

 

13. POLICY CHANGES

Bana Kiddies Salon reserves the right to update or change this Store Policy when necessary.

The latest version of the policy will be made available through our website or other official communication channels.

 

14. CONTACT

If you have questions regarding this Store Policy, bookings, cancellations, or any of our services, please contact Bana Kiddies Salon through the contact details provided on our website.

Thank you for choosing Bana Kiddies Salon.