BANA KIDDIES SALON

 

FREQUENTLY ASKED QUESTIONS

 

1. What age groups does Bana Kiddies Salon cater for?

Bana Kiddies Salon welcomes girls from 11 months to 15 years old.

 

2. Do you cut boys' hair?

No. Bana Kiddies Salon is a girls-only children's salon and our services are designed specifically for girls.

 

3. How do I book an appointment?

You can book an appointment through our online booking system. Select the service you would like, choose an available date and time, and provide the required booking information.

 

4. Do I need to book in advance?

Yes. We recommend booking in advance to secure your preferred date and time.

 

5. Can I cancel my appointment?

Yes. Cancellations should be made at least 72 hours before your appointment.

Cancellations made less than 72 hours before the appointment may result in the loss of your deposit.

 

6. Can I reschedule my appointment?

Yes. You may reschedule once if you provide at least 48 hours' notice.

Rescheduling is subject to availability.

 

7. What happens if we arrive late?

We understand that delays can happen, but late arrivals may affect the appointment.

• 10 minutes late: The service may be shortened.

• 20 minutes late: The service may need to be adjusted.

• 30 minutes or more late: The appointment may be cancelled and the deposit may be forfeited.

Please contact us if you know you are going to be late.

 

8. How long does an appointment take?

Appointment times depend on the hairstyle or service selected. The estimated duration will be provided when you select your service.

 

9. Can I choose a specific stylist?

Stylist selection is subject to availability. If a specific stylist is available for booking, you may be able to select them when making your appointment.

 

10. What should my child's hair be like before the appointment?

Please follow any preparation instructions provided for your selected hairstyle. If you are unsure whether your child's hair is suitable for a particular service, contact us before booking.

 

11. Can my child get her hair done if she has allergies or sensitive skin?

Please inform us about any known allergies, sensitivities, or reactions before the appointment.

Our team may recommend adjusting or avoiding certain products or services where necessary for your child's safety.

 

12. Can I bring my child if she is sick?

For the safety of other children, parents, and our staff, please do not bring a child to the salon if she has a contagious illness or condition that could put others at risk.

Please contact us to discuss your appointment if your child becomes ill.

 

13. Can I change the hairstyle after booking?

Changes may be possible depending on the appointment schedule, service duration, and availability. Please contact us as early as possible if you would like to change your selected service.

 

14. Do you accept walk-ins?

Appointments are recommended. Walk-ins may only be accommodated when there is availability.

 

15. Can parents or guardians stay during the appointment?

Yes. Parents or guardians may remain with their child, subject to the salon's space and operating arrangements.

 

16. Will my child's photo be taken?

We may take photographs or videos of hairstyles for promotional purposes. Parental or legal guardian permission will be required before using a child's image for promotional purposes.

 

 

17. What payment methods do you accept?

We accept the payment methods made available through our booking system and salon.

Any applicable deposit or payment requirements will be shown during the booking process.

 

18. Are deposits refundable?

Deposit refunds are subject to our cancellation and booking policy. Please review our Store Policy before making your booking.

 

19. What if I have a question about a hairstyle before booking?

We're happy to help. Contact Bana Kiddies Salon through the contact details provided on our website and we'll assist you with your questions.

 

20. Where can I find your salon policies?

Our Store Policy and Terms of Use are available on our website. We recommend reading them before making a booking.

 

HAVE ANOTHER QUESTION?

If you can't find the answer you're looking for, please contact Bana Kiddies Salon and our team will be happy to assist you.

Bana Kiddies Salon — Where Little kids Shine.