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Last Updated: July 25, 2026

At Bana Kiddies Salon, we value your time and ours. To ensure a smooth experience for all our clients, please read and understand our booking, cancellation, and refund policy before making an appointment.

 

Booking Policy

• All appointments must be booked in advance through our website, by phone, or via our approved booking channels.

• A deposit may be required to secure your appointment. Your booking is only confirmed once the required deposit has been received.

• Please ensure all booking information is accurate, including your contact details and your child's age.

 

Cancellation & Rescheduling

We understand that plans can change. To be fair to all our clients, the following policy applies:

• Cancellations made less than 72 hours before your scheduled appointment will result in the forfeiture of your deposit.

• One (1) reschedule is permitted, provided you give at least 48 hours' notice before your appointment.

• Same-day cancellations will result in the loss of your deposit.

• Additional rescheduling requests may require a new booking and a new deposit.

 

Late Arrival Policy

To keep appointments running on time for all families:

• A 10-minute grace period is allowed.

• Arriving 20 minutes late may require your appointment to be rescheduled (subject to availability), or your requested hairstyle may be changed to a quicker style that can be completed within the remaining appointment time.

• Arriving 30 minutes or more late will result in your appointment being automatically cancelled.

Please Note: Traffic, transportation delays, or other personal circumstances are not accepted as reasons for late arrival. Please leave early to ensure you arrive on time.

 

Refund Policy

• Deposits are non-refundable except where required by applicable law.

• Deposits forfeited due to late cancellations, same-day cancellations, or missed appointments cannot be refunded.

• If Bana Kiddies Salon needs to cancel your appointment and cannot offer a suitable alternative, any deposit paid will be refunded or transferred to a new appointment, depending on your preference.

• Refund requests for other circumstances will be considered at the salon's discretion and in accordance with applicable consumer protection laws.

 

No-Show Policy

Clients who fail to attend their appointment without prior notice will forfeit any deposit paid. Repeated no-shows may require full payment in advance for future bookings or may result in future booking requests being declined.

 

Contact Us

If you need to cancel, reschedule, or have any questions regarding your appointment, please contact us as soon as possible.

Bana Kiddies Salon

Email: [Your Email Address]

Phone: 060 125 2357

Thank you for choosing Bana Kiddies Salon. We appreciate your cooperation in helping us provide a timely and enjoyable experience for every child and family.